Please verify that:
- The SafeWord meets the criteria listed above (trained in a quiet environment, 4 or more syllables, trained in a natural voice). If necessary, you can re-train using a different SafeWord.
- SafeWord is enabled in Menu > Safe Word > “Safe Word activates SOS”
- On iOS, when the app is minimized, the phone displays a red bar at the top of the screen
- On Android, when the app is minimized, the phone displays a small UrSafe logo at the top of the screen